Microsoft will replace a small number of Xbox One consoles after some buyers reported faulty disc drives, The Telegraph reported.
A few users said their disc drives couldn't read games or Blu-ray movies while others reported a "loud knocking noise" when the drive spun a disc.
"Setup my Xbox One, downloaded the ~500MB day one patch (took about 15min), put in Battlefield 4 and all I hear is this rattling noise," (sic) a disgruntled buyer said in an Amazon UK review. "Scared me so I quickly ejected the disc. Try to put in Call of Duty Ghosts... same thing. Looked online for help and there's already 5-6 YouTube videos of the same issue just hours after launch. I hope I can get a replacement unit soon. Right now it's a very expensive paper weight."
The problem affected only a small minority of the new Xbox One consoles and shouldn't put too much of a damper on Microsoft's epic sales of more than a million.
The tech giant set a company sales record by selling more than a million consoles in less than 24 hours, overtaking day one sales for the new device. Microsoft is working to get replacements to any buyers with issues and encourages anyone experiencing difficulties to reach out to the company.
"The issue is affecting a very small number of Xbox One customers. We're working directly with those affected to get a replacement console to them as soon as possible through our advance exchange program," the company said in a statement. "We know that with a hardware launch of this magnitude customers will have questions and we have many avenues for customers to get the answers they need and get back in the game as soon as possible."
The first new console for Microsoft in eight years, the Xbox One debuted Friday in 13 countries, coming exactly a week after the release of the PlayStation 4.
Sony's PlayStation 4 had a few problematic consoles as well, with a minority of buyers complaining of a blue flashing light. The company estimated that less than 0.4 percent of consoles had the issue.
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