A few months back Samsung was beset by a major issue involving its Galaxy Note 7 handsets. The South Korean tech giant recalled every unit of the phone due to reported battery problems. The company decided to discontinue production permanently. Now, it seems that Apple is in the same boat with the iPhone 6s battery problem.
According to reports, a small number of iPhone 6s devices had experienced a sudden shutdown. The device's battery issue is limited to units manufactured between September and October 2015, says Apple. The Cupertino company downplayed the problem as a safety issue.
Several incidents revealed that the phone's battery discharges too rapidly. Adding another blow to Apple is the sudden shutdown of the phone even when there is 50% battery left.
In response to the issue, Apple advised affected owners to bring their phones for free battery replacement. The replacement process involves examination of the phones to verify if they are eligible for this program. There are three service options to have the battery replaced including Apple Retail Store, Apple Authorized Service Provider, and Apple Technical Support.
Apple outlined several steps to prepare iPhone 6s for the battery replacement program. The device's users should back up their data to iTunes or iCloud. Then, they need to turn off 'Find My Phone' and to erase data and settings in Settings > General > Reset > Erase all Content and Settings.
The Note 7 fiasco was an opportunity for Apple to push the iPhone 7 as the better and safer alternative. However, lagging sales proved that the American tech company did not benefit from Samsung's problem. Despite the Note 7 fiasco, Samsung Electronics reported high profits in the fourth quarter of 2016.
Apple had already identified the affected units and had announced a recall on the phone. Industry observers are now waiting if Apple can resolve the iPhone 6s battery issue or suffer the same fate as the Samsung Galaxy Note 7.