New Car Buyers Have Concerns With Voice Recognition, Device Connectivity

Aug 29, 2014 11:30 AM EDT | Matt Mercuro

Device connectivity and voice recognition issues are among major concerns for new-car buyers, according to J.D. Power's 2014 Multimedia Quality and Satisfaction Study.

These problems, along with a number of others, are "creating a high level of angst among new-vehicle owners," according to Mike VanNieuwkuyk, executive director of global automotive at J.D. Power.

Issues with built-in voice recognition are also on the rise, according to the study.

Consumers had concerns that such systems are able to recognize or misinterpret verbal commands, words, numbers, and even names.

"With voice recognition and connectivity problems, owners have had to learn to live with the shortcomings of this feature and instead rely on such work-around options as knobs and controls on the steering wheel and head unit to offset the core problem," VanNieuwkuyk said. "Despite having alternative controls, this problem still negatively impacts owner satisfaction."

Built-in voice recognition was the problem most frequently reported by new vehicle owners, surpassing wind noise, according to the survey.

Bluetooth connectivity is the second most frequently reported issue.

Consumers complained that the system won't find their mobile device or phone and the phone doesn't automatically connect when entering the vehicle, according to the survey.

More than half of the consumers questioned said that they use an iPhone OS and 41 percent said they use an Android device.

Survey results were based on responses from 86,118 new-vehicle owners questioned between February and May 2014.

They J.D. Power study mentions that a number of these connectivity and voice recognition issues can't be fixed at dealerships. 

See Now: OnePlus 6: How Different Will It Be From OnePlus 5?

© 2021 Auto World News, All rights reserved. Do not reproduce without permission.
Get the Most Popular Autoworld Stories in a Weekly Newsletter

Join the Conversation

Real Time Analytics