Ford Recall: 2011-’12 Explorer Called Back For Steering Gear Problem

Jan 17, 2014 10:15 AM EST | Matt Mercuro

Ford has decided to recall 395 2011-'12 Ford Explorer SUVs that might have been serviced with a faulty steering gear, according to Edmunds.

The automaker said models serviced after September 1, 2013 are affected.

If there is a software issue, the steering gear could become locked, which would prevent drivers from being able to steer the vehicle, increasing the chance of a crash, according to Ford.

"It is important to note that the vehicles being recalled are only those that may have received a suspect replacement steering gear after September 1, 2013," the Ford statement said. "Check their records to identify any customers who bought suspect parts and to contact those customers about the recall if their information is not already in the Ford system," according to Ford

Ford said it is not aware of any accidents or injuries as a result of the defect.

The recall will begin next week on January 24.

"We are also requesting our authorized parts distributors check their records to identify customers who bought suspect parts and advise them to visit a local Ford or Lincoln dealer to have the recall performed," said Ford.

Dealers are being instructed to install a new steering gear to help fix the issue, free of charge.

Owners with more questions can contact Ford at 1-866-436-7332.

The National Highway Traffic Safety Administration website has not commented on the recall yet.

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