Verizon Continues Public Squabble by Pointing Finger at Netflix

Jul 11, 2014 11:31 AM EDT | Jordan Ecarma

Netflix and Verizon are at it again.

Still both under investigation by the Federal Trade Commission, the streaming service and the wireless provider have been blaming one another for months for slow video content on Netflix.

The skirmish surfaced again this week when Verizon published a blog post explaining why slow Netflix streaming wasn't its fault, Engadget reported.

Using a handy graph, Verizon attempted to "dispel the Congestion Myth," essentially explaining that Netflix has the option to use other channels when its connections are overloaded but hasn't elected to do so. According to the company blog post, links from other providers were "performing fine" even when Netflix's connection had reached 100 percent capacity.

In response, a Netflix spokeswoman said that Verizon doesn't upgrade Netflix connections, cheating users of better bandwidth.

"Congestion at the interconnection point is controlled by ISPs like Verizon," Netflix spokeswoman Anne Marie Squeo said in a statement quoted by Engadget. "When Verizon fails to upgrade those interconnections, consumers get a lousy experience despite paying for more than enough bandwidth to enjoy high-quality Netflix video. That's why Netflix is calling for strong net neutrality that covers the interconnection needed for consumers to get the quality of INTER-net they pay for."

The conflict between the two companies has been both heated and public.

Last month, Verizon sent a cease-and-desist letter to Netflix telling the video service to stop informing customers that the Verizon connection as to blame for slow streaming speeds.

"There is no basis to assert that issues with respect to playback of any particular video session are attributable solely to the Verizon network," said Verizon general counsel Randal Milch to Netflix's chief lawyer, David Hyman, according to USA Today. "Verizon demands that Netflix immediately cease and desist from providing any such further 'notices' to users of the Verizon network."

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